![]() ![]() ![]() They don’t just want to create value for people with a strong pedigree and relationships, they want to help our entire 3-billion person workforce. Jeff explained that LinkedIn’s vision, “To create economic opportunity for every member of the global workforce,” has compassion baked right into it. How does compassionate management show up in terms of the ways a company interacts with its external stakeholders? Don’t overweigh the results themselves - this can lead to bad practices and habits.Ĥ. At LinkedIn, they look at both the results and how they are generating the results. Bake your values into your evaluation process.Once someone is hired, they should see the values reinforced constantly, particularly in their onboarding.This is the most common way Jeff has seen a company in hypergrowth go off the rails. Hire to your values, and don’t lower the bar just because you need to hire quickly. ![]() If you see a conflict, hit the pause button, deescalate the situation, and explain what you’re doing. We must demonstrate compassionate management.We must be spectators of our thoughts, especially as we feel ourselves becoming emotional, and understand the thoughts of others. He shared several steps to make it happen: While compassionate management starts with the CEO and company leadership, Jeff made it clear that every employee has to manifest their company culture and values, including compassion. He has 90 minutes of “buffer” in his daily schedule (typically in 3 half-hour blocks) - he uses this time to think, answer emails, take last-minute meetings, and so forth.He found a mindfulness practice (he uses meditation).He takes care of himself - gets a good night’s sleep, exercises, and eats healthy.Jeff discussed a few day-to-day practices that help him be a great leader: How do you shift your mindset and your company’s mindset to compassion? "We have to play up to who we aspire to be in terms of our culture, not down to the lowest common denominator driven by fear."ģ. So, for example, when employees assumed that they would lose their transparent culture once they went public, Jeff made a point of continuing their highly-transparent all-hands meetings. In large part, this involved making sure that the company maintained its values. For Jeff, trust = consistency / time, and there is no substitute for either dimension. Generating trust was foundational to Jeff and LinkedIn as they navigated through three phases of growth (the early days when Jeff was the new CEO, their IPO, and their acquisition by Microsoft). How do you build and maintain trust, especially through major transitions? What are they trying to accomplish? What are their hopes, dreams, fears, and insecurities? And then do everything within your power to set them up to be successful.”Ģ. “If you want to get the best out of someone, you need to take the time to understand who they are. Instead, we must coach them to play to their strengths. There is nothing wrong with this per se, but it means that we tend to expect others to behave just as we would and to get frustrated when they act differently. We are naturally egocentric, meaning that we see the world from our own perspective. In a work environment, this involves stepping back to be a “spectator of your thoughts” and taking time to understand others. It’s actually doing something to help the other person. Jeff explained to me that empathy is feeling what another person feels. What is compassion, and what is compassionate management? We’ll be posting the recording of our fireside chat later this month, but in the meantime, I wanted to share my five favorite lessons I took from my time with Jeff.ġ. Jeff is a leader, in the truest sense of the word, and for me, a role model. As CEO of LinkedIn from 2008 to present, Jeff has taken his company from 338 employees to over 12,000, from 33 million members to 575 million, and from $100 million in revenues to over $5 billion. I’ve had the opportunity to meet with a lot of great minds over the past few years, but talking with Jeff Weiner on the stage of Zoomtopia 2018 was a true highlight. ![]()
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